Privacy Policy

Last updated: May 14, 2026

Lilly Ridge Resort and Blue Jay Charters ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect information when you use our website, booking system, or communicate with us.

Information We Collect

When you make a booking or contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Booking details (dates, party size, property, special requests)
  • Payment information (processed securely by Stripe — we do not store card numbers)

How We Use Your Information

  • To process and manage your bookings
  • To send booking confirmations, reminders, and check-in details
  • To send text messages (SMS) if you have opted in
  • To process payments via Stripe
  • To improve our services and guest experience
  • To communicate with you about your stay or charter trip

Text Messaging (SMS)

If you opt in to receive text messages during the booking process, we may send you:

  • Booking confirmations
  • Pre-arrival reminders (7 days, 2 days, and day-of)
  • Check-in details and door codes
  • Information about available add-ons during your stay

Your SMS Rights

  • Opt out anytime: Reply STOP to any message to unsubscribe from all text messages.
  • Get help: Reply HELP to any message for assistance.
  • Message and data rates may apply depending on your carrier plan.
  • Message frequency varies based on your booking activity.
  • Consent to receive texts is not required to make a booking or purchase.

We use Nextiva to deliver text messages. Your phone number is not shared with third parties for marketing purposes.

Payment Information

All payments are processed securely through Stripe. We do not store credit card numbers, CVVs, or other sensitive payment data on our servers. Stripe's privacy policy applies to payment processing: stripe.com/privacy.

Data Sharing

We do not sell your personal information. We may share limited information with:

  • Stripe— for payment processing
  • Nextiva— for delivering text messages
  • Our staff and captains— only the information needed to prepare for your visit (name, party size, dates, special requests)

Data Security

We take reasonable measures to protect your information, including encrypted connections (HTTPS), secure database access, and limited staff access to guest data.

Data Retention

We retain booking and guest records for operational and legal purposes. If you would like your data deleted, please contact us and we will process your request within 30 days.

Contact Us

If you have questions about this privacy policy or your personal data, contact us:

  • Email: info@lillyridgeresort.com
  • Phone: (555) 555-5555